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To get the most from your ServiceNow
CSM and FSM investments requires specialized expertise

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OUR EXPERTISE

WE BRING PROCESS
AND EXPERIENCE TO YOUR
SERVICENOW – BASED SOLUTIONS

With our deep knowledge and expertise, we help organizations:

  • Elevate the customer’s journey to Effortless-Seamless-Proactive through an efficient, agile, digital first approach.
  • Transform field service organization, with digital workflows, driving down cost and increasing customer satisfaction.

CUSTOMER SERVICE

Xceltrait specializes in the implementation of ServiceNow Customer Service Management for customer-centric organizations across verticals.

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FIELD SERVICE MANAGEMENT

Xceltrait specializes in the implementation of ServiceNow Field Service Management that allows field service agents to deliver effective, proactive, and accurate issue resolution.

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XCELSOCIAL

 XcelSocial, a certified ServiceNow app developed by Xceltrait for social media channels such as Facebook and Twitter, allows key customer comments to be pulled and managed directly into your ServiceNow instance.

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